Business English - Ending a Telephone Call in English | 925 English Lesson 36
You're learning with nine to five English. Business English for the
Hi Tim here with another nine to five english lesson
In today's lesson we're going to learn how to end a phone call in english.
last time we looked at lots of useful expressions
for answering the phone and starting a call
but what about ending a call? if you finished your conversation what
can you say to end the call politely
well for starters one thing you want to avoid is just suddenly saying
goodbye to end a business call professionally there are three simple
steps to follow first you signal
that you want to end secondly you review your action points
and finally you say goodbye now signaling that you want to end a
call often starts with a word like well
so or okay these words show that you want to change
the subject then you can thank the person
and say you need to go or make a general comment let's
practice some of these ways of showing that you want to end a call listen
to each example then repeat it for yourself ready let's get started
well i should probably get going
so thanks for all the information
as you can hear these types of comments signal an end to the conversation
you might have noticed two different expressions
that mean you have to leave a situation first was i should probably get
going and the second was i've got to run these are just
friendly ways of saying i need to leave. now a business call is like a little
meeting so the second step in ending a call
is reviewing the actions you've discussed often
this means stating what you will do next like i'll send you the file tomorrow
and if you want to confirm what the other
person will do or what you'll both do you can turn your statement into a
question using a tag that might sound like
so you'll review the proposal next week right let's try some
other examples of reviewing next steps remember to repeat the examples
so i'll send you that file tomorrow and you can let me know what you think
all right so we'll be chatting again next week right
i'll have that package sent off right away
i'll look out for your email later today
one expression you might have noticed there
is isle or i will have that package sent off for example
what does it mean to have something done it means you make sure the thing
is done it might be you it might be someone else but you will
so you've signaled that you want to end the call
and you've reviewed next steps now you're ready to sign off
or say goodbye there are many ways to say goodbye
in english you can wish someone a great day or a
good weekend or good luck with something and we often say
take care or mention when we'll talk again
let's practice some more ways to sign off
at the end of a call once again repeat the examples after you hear them
take care amy we'll talk again soon
all right then have a good weekend
good luck with your presentation
did you hear that expression by now you might also hear people say bye for
these are just common and friendly ways of saying goodbye so
we've practiced some useful expressions but how do these sound in a conversation
let's listen to a short dialogue between mark
and leslie both people are signaling they want to end the conversation
and using expressions to sign off let's listen
well i hope your interview goes well thanks kevin it's been great to chat for
sure glad we could catch up all right then
how did that sound leslie thanks kevin for saying he hopes her interview
goes well then she makes a comment about their
conversation mark responds with his own comment and
leslie signs off by wishing him a good weekend now
it's your turn to practice we'll repeat the dialogue
but this time we're going to beep out the second speaker's words
you will have to say those parts yourself
remember to thank kevin and say it's been great to chat then
you'll wish him a good weekend after using the expression all right
well i hope your interview goes well
for sure glad we could catch up
well that's all for this lesson we've learned a three-step process to
ending a business call this includes signaling you want to end the call
reviewing the steps and saying goodbye we'll be back soon